The Values of Hiring a Virtual Customer Service Representative

Your customers are your greatest asset. Without them, your business would cease to exist. So, it’s very important that you or a representative of your company connect with customers and potential customers on a daily basis. A virtual customer service representative can assist you with this part of your business so you can concentrate on other parts of the business. You will want someone who is kind even during the brutal treatments that patrons are known to be capable of. The right female virtual customer service representative can communicate smiles to your female clientele with her gentle, understanding and caring support.

Email Support
Many customers will send messages via email. It’s important that these messages are read thoroughly and responded to in less than 24 hours. If further investigation is needed to respond appropriately, let the customer know within this timeframe that the matter is being checked into further and when they can expect an update. The customer should never be left to wonder if their email has been received. So, if you find that you can’t check your email but once a day or only a couple of days a week, you should consider hiring a virtual customer service representative.

Phone Support
Perhaps many of your customers are requesting phone support but you don’t have time to both answer phone calls and run a business. I don’t offer this service myself, but many customer service representatives do. The phone support representative will likely have a phone plan that will allow her to make and accept long distant calls on your behalf. If not, you may be able to set up an inexpensive business number for her on Skype or Google just to handle your call-in customers.

Other Live Support
Video chats and other chat services are other ways customers can connect with you in real time. Skype and Google Hangouts are great for video chatting, and the customer will actually have the opportunity to see your customer representative smiling and hear her soothing voice. There are several Instant Messaging services that can serve as a live chat platform if you aren’t able to hire someone to set that service up for you on your website.

Social Media Replies
Social media is probably the most used form of customer contact you will have. Social media dashboards, such as Hootsuite, make responding to customers easy because all comments from all your social media sites show up in the dashboard, meaning you only have to log into one dashboard instead of multiple dashboards to see comments and reply to those customers or potential customers.

Again, if you’re too busy to handle this support on a daily basis, your customer service representative can easily take care of customers from the dashboard for you. There’s no need to share your passwords to all your social media websites – just to the dashboard you use to centralize your social media activity. The same rules apply when replying to social media comments as emails. Respond within 24 hours so customers will know they are important to you and your business.

Other Comments
Websites such as Yelp allow customers to leave comments and reviews about your business. Be sure you check those daily as well. There are business reputation dashboards that help you manage and reply to comments just as dashboards like Hootsuite help you manage social media comments.

Thank those who leave nice comments. Assist those who give less than perfect comments so as to show you are genuinely concerned about them. This makes them feel better as well as others who have looked at your reviews to decide if they want to buy a service or product from you. Again, a customer service representative can manage this for you if you don’t have time to do this on a daily basis.

Pleasing customers must be your priority in order to have a business. Everything else in your business is pretty much unessential if there are no customers buying what you’re selling. A virtual customer service representative can manage the customer side of your business so you can manage the products or service you’re offering.

When logged in, Upwork clients can hire me and send me messages at http://www.upwork.com/o/profiles/users/_~011eb2912da5483620/.

 

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